Baby gear rentals in Hamilton and surrounding communities.

Cancellation policy

This policy explains how cancellations, rescheduling, Stripe refunds, and manual Interac e-Transfer refunds are handled for JJ’s Baby Gear Rentals. Final launch wording should be reviewed before live payments are accepted.

Before payment

  • A rental request is not charged until JJ’s Baby Gear Rentals sends a Stripe Checkout link or manual Interac e-Transfer instructions and the customer completes payment.
  • Quote amounts, rental dates, delivery or pickup details, and the damage deposit are confirmed before the payment link or e-transfer instructions are sent.
  • If the quote expires before payment, JJ’s Baby Gear Rentals may issue a new quote before accepting payment.

After payment and confirmation

  • Paid rentals are confirmed after Stripe verifies payment, or after JJ’s Baby Gear Rentals verifies an Interac e-Transfer in the bank account, and the final availability check is complete.
  • If a rare availability conflict is found after payment, JJ’s Baby Gear Rentals will contact the customer promptly to rebook or refund the payment.
  • Cancellation requests after payment are reviewed based on timing, preparation work already completed, delivery arrangements, and the ability to rebook the dates.

Refunds and damage deposit

  • Approved Stripe refunds are issued back through Stripe to the original payment method whenever possible. Approved Interac e-Transfer refunds are sent manually and recorded by the owner.
  • Bank and card processing timelines are controlled by Stripe, Interac, and the customer payment provider after JJ’s Baby Gear Rentals submits the refund.
  • The damage deposit is reviewed after return and may be fully refunded, partially refunded, or retained for missing items, damage, late return, or extra cleaning.

Rescheduling and special cases

  • Weather, travel delays, illness, or family emergencies are handled case by case. Please contact JJ’s Baby Gear Rentals as early as possible.
  • No-show pickups, refused deliveries, unsafe setup conditions, or unreachable customers may affect refund eligibility.
  • Any exception offered in writing applies only to that rental and does not change this policy for future rentals.
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